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FAQ

All packges contains harddisk space.

Different types of backups are taken according to the hosting plan

For shared hosting plans we take complete system backup on daily basis which is stored on different server, and on request user is also provided with database backup on their harddisk space ( If package includes harddisk space )

For dedicated hosting plans database level backups are provided on same server for user provided schemas, also there is option for daily, weekly and monthly system backups from which you can choose from

Currently all of our servers are running Oracle Database Express Edition 11g Release 2

Servers support Oracle Apex 18.2

If you take dedicated hosting plan then all of the standard packages are available, however with shared hosting not all plans provide harddisk space hence no usability of utl_file or any packages which requires to store files

Yes, you need to add our name server records in your existing domain registrar pannel, below are the name server addresses

ns1.oracleapexservices.com
ns2.oracleapexservices.com
ns3.oracleapexservices.com
ns4.oracleapexservices.com


After uploading record generate ticket and support team will guide you further

We do not provide any test enviornment now , but we do provide 7 days money back guarantee for Services ( SSL and jasper fees are non-refundable )

It takes between 1 to 8 hours depending on the package you ordered.

Yes, you can export your data and application anytime.

You can create your apex applications in all packages, however Apex-Pro provides access to Internal workspace as well which gives you management control over your workspaces.

Apex-TS3 , Apex-TS4, Apex-Basic & Apex-Pro have support for php

Currently we have servers in Germany, USA, Australia and Japan

Currently we support payment through Paypal and Credit Card.

Billing is done monthly, semi-annually whichever you choose, however billing plan cannot be changed from semi-annually to monthly or vice versa.

You can add funds to your account from Clients Area > Billing > Add Funds , to automate payments of your bills.

* All deposits are non-refundable

Yes, we provide 10% discount on semi annual payment.

Yes you can use SQL Developer etc to connect to your schema.

Yes you can , however the scheduled job must not have adverse effects on Server’s performance.

It can be between 1 hour to 8 hours depending on the package you purchased.

If your hosting plan is eligible for free domain and you have not registered new domain you will get Promo code in email , use that to register free domain , for more detail check this knowledge base article

For Apex-Basic and Apex-Pro we take whole server backup on daily basis. As well as you can generate ticket for a particular database backup schedule which will be available in your harddisk space

For Apex-SH1, Apex-SH2, Apex-SH3, Apex-SH4 two days database backup is available to be downloaded via seperate link